Sure, your education and certifications are first and foremost with a career in Healthcare, as well as in any industry. Technical expertise is extremely important. Afterall, you are responsible for saving lives! However, to many hiring managers and HR team members, soft skills are just as important.
In some cases, these softer skills can mean the difference between life or death. According to Marco Coppola, the chief medical officer at Family ER + Urgent Care in Irving, Texas, these “softer skills including communication, and more specifically listening skills, can be the differentiator between an accurate diagnosis and misdiagnosis.”
Here are the top three soft skills that will ensure long-term success in your career in the healthcare industry.
Keeping a level of composure to maintain confidence in the patients’ care is vital. Maintaining professionalism and failing to be persuaded by emotional or personal ties is essential to help you make important choices. You must make your decisions based on training and experience. You don’t always have time to sit there and think “what now?”
Strong communication and interpersonal skills
Nurses, specialists, and doctors must be able to effectively communicate with other clinicians, doctors, and administrative staff. They also need to understand how to effectively communicate with their patients and their families.
Whether it’s needing to understand the non-verbal five-year-old patient, having a consultation with a patient’s parents, or working with other team members, strong communications skills are a must. And they are constantly being tested.
Healthcare professionals are on the front line of communicating with members of the family or other personnel. A positive attitude and pleasant demeanor are imperative to establishing mutual trust, so this must be established quickly. The ability to demonstrate the empathy, showing compassion, and counsel in the wake of bad news or complication is part of the everyday job.
If you cannot illustrate these soft skills during the interview process, it will be difficult for the hiring manager to move forward with you, regardless of your education or certifications.